Shipping policy

Last updated: 10 September 2026

Order processing

Fore & After products are produced on demand through our fulfilment partners.

This means your order will usually go through two stages:

Production — your item is printed, embroidered or prepared after you place your order.
Shipping — once production is complete, your order is handed to the delivery carrier.

Because products are made on demand, orders do not normally ship immediately after purchase.

Production times can vary depending on the product, order volume and fulfilment location.

Estimated delivery times

Delivery times shown at checkout are estimates only.

Your total delivery time includes both:

Production time + shipping time

Actual delivery times may vary depending on:

your delivery location;
the product ordered;
the fulfilment facility used;
courier performance;
customs processing;
public holidays;
severe weather;
or other circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, UK consumer orders should generally be delivered without undue delay and within 30 days. (gov.uk)

Shipping costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The amount may vary depending on:

your delivery destination;
the number and type of products ordered;
the fulfilment location;
and the delivery method available.

Any applicable shipping charges will be clearly shown before payment.

Order tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to update.

If your tracking information has not updated for an extended period or your parcel appears to be delayed, contact us at:

hello@foreandafter.com

Please include your order number.

Multiple shipments

Some Fore & After products may be produced or fulfilled from different facilities.

As a result, items from the same order may occasionally be shipped separately and arrive at different times.

If this happens, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping fees simply because we choose to fulfil your order in separate parcels.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping information carefully before completing checkout.

If you notice an error after ordering, contact us immediately at:

hello@foreandafter.com

We will try to update the address where possible, but we cannot guarantee changes once your order has entered production or fulfilment.

If a parcel is returned because the address supplied was incorrect, incomplete or considered undeliverable by the courier, you may be responsible for reasonable additional shipping costs required to send the order again.

Unclaimed parcels

If a parcel is not collected or accepted and is returned by the courier, please contact us.

Where a parcel is returned because it was unclaimed, additional shipping charges may apply if you would like the order sent again.

This does not apply where the failed delivery was caused by an error by Fore & After, our fulfilment partner or the delivery carrier.

Lost parcels

If you believe your parcel has been lost in transit, contact us at:

hello@foreandafter.com

Please provide:

your order number;
your full name;
your delivery address;
and any available tracking information.

We recommend contacting us no later than 30 days after the estimated delivery date so we can investigate with our fulfilment and delivery partners.

If a parcel is confirmed as lost due to a fulfilment or carrier issue, we will work with you to arrange an appropriate replacement or refund.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible.

Include:

your order number;
a description of the issue;
photographs of the damaged product;
and photographs of the packaging where possible.

This helps us investigate the issue with our fulfilment partner and arrange an appropriate resolution.

International shipping

Where available, Fore & After may ship to customers outside the United Kingdom.

International orders may be subject to:

customs clearance;
import duties;
taxes;
or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the customer upon delivery.

Fore & After does not control charges imposed by foreign customs authorities.

Customs procedures may also cause additional delivery delays.

Customs and import delays

International shipments may be held for inspection or processing by customs authorities.

These delays are outside our reasonable control and may extend the estimated delivery time.

Customers are responsible for providing any information required by local customs authorities to allow their parcel to be cleared.

Delivery attempts

Couriers may make one or more delivery attempts depending on the delivery service used.

If nobody is available to receive the parcel, the courier may:

leave the parcel in a safe place;
deliver it to a neighbour;
redirect it to a collection point;
or attempt delivery again.

Please refer to your tracking information for the latest delivery instructions.

Delivery responsibility

For consumer orders, risk in the goods generally remains with Fore & After until the products are delivered to you or to a person you have nominated to receive them, subject to applicable law.

If tracking shows your parcel as delivered but you have not received it, contact us as soon as possible so we can investigate.