Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - unworn, unused, with tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at hello@foreandafter.com.

Please contact us before returning any item.

Do not send products directly back to the return address shown on the original parcel unless we have specifically instructed you to do so.

If your return is accepted, we’ll provide instructions on how and where to send your package.

Unless the product is faulty, damaged, incorrect or otherwise not as described, customers are responsible for the cost of return postage.

Items sent back without first requesting a return may not be accepted.

You can contact us with any return questions at hello@foreandafter.com.

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If your item is defective, damaged, misprinted, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem
A photograph of the full item where possible

For manufacturing, printing or fulfilment issues, we recommend contacting us within 30 days of receiving your order so we can raise the issue promptly with our fulfilment partner.

Where the issue is confirmed to be a manufacturing or fulfilment error, we will arrange an appropriate replacement or refund at no additional cost to you.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or misdescribed goods.

Change of mind returns

If you change your mind about your purchase, you can request a return within 30 days of receiving your order.

The product must be returned unworn, unused and in its original condition.

Customers are responsible for return postage for change-of-mind returns unless we tell you otherwise.

For UK online purchases, customers also have statutory cancellation rights. Generally, you must notify us within 14 days of receiving your goods that you wish to cancel, and you then have a further 14 days to return them. GOV.UK

Exchanges and incorrect sizes

Please check the size guide on the relevant product page carefully before placing your order.

If you have ordered the wrong size, contact us at hello@foreandafter.com.

Because our products are produced on demand, direct size exchanges are not always possible through our fulfilment partner.

Where a return is accepted, the simplest way to receive another size is usually to return the original item and place a new order once the return has been approved.

Your statutory rights are unaffected.

Exceptions / non-returnable items

Certain products may not be eligible for return where a legal exception applies. This may include:

Products personalised specifically for you
Products made to your individual specifications
Sealed goods that are unsuitable for return for health or hygiene reasons once opened
Gift cards

Please contact us if you are unsure whether an item can be returned.

Importantly, we do not treat every Fore & After print-on-demand product as automatically personalised simply because it is produced after an order is placed.

For EU customers, the normal 14-day cooling-off right may not apply to genuinely made-to-order or clearly personalised products, but the exception is narrower than simply being produced on demand. European Union

European Union 14-day cooling-off period

If merchandise is being shipped to a consumer in the European Union, you generally have the right to cancel or return your order within 14 days of receiving it, without giving a reason, unless a legal exception applies. European Union

Returned products should be in the same condition in which they were received, allowing for the reasonable handling necessary to inspect the product.

Unless we have agreed to cover the cost, you may be responsible for return postage for a change-of-mind return. European Union

This right does not affect your rights where an item is faulty, damaged or not as described.

Incorrect address

Customers are responsible for entering a complete and accurate shipping address during checkout.

If your parcel is returned because the address supplied was incorrect or incomplete, we may need to charge the additional shipping cost required to send the order again.

If you notice an address error after ordering, contact us immediately at hello@foreandafter.com.

We will try to update the address where possible, but we cannot guarantee changes once your order has entered production or fulfilment.

Unclaimed parcels

If a parcel is not collected or accepted and is returned by the courier, please contact us.

Where reshipping is required because an order was unclaimed, you may be responsible for the additional shipping cost.

This does not apply where the failed delivery was caused by an error by Fore & After, our fulfilment partner or the delivery carrier.

Lost parcels

If you believe your order has been lost in transit, contact us at hello@foreandafter.com.

Please include your order number and delivery information.

We recommend contacting us no later than 30 days after the estimated delivery date so we can investigate the shipment with our fulfilment and delivery partners.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be refunded automatically to your original payment method.

We aim to process approved refunds within 10 business days.

Please remember that your bank or card provider may take additional time to process and post the refund.

Where required by applicable consumer law, we will also refund the cost of standard delivery. If you selected a more expensive delivery method, such as express delivery, the additional delivery cost may not be refundable. UK guidance specifically requires refunding standard delivery costs when a qualifying online order is cancelled. GOV.UK

If more than 15 business days have passed since we approved your refund, contact us at:

hello@foreandafter.com